Privacy Policy

1. Who We Are

Trinity Software Technologies ("Trinity", "we", "us", or "our") is a software development company based in Kalayarkoil, Sivaganga District, Tamil Nadu, India (registered under Indian MSME guidelines). We build and operate software products for businesses, schools, clinics, churches, and other organisations across India.

This Privacy Policy explains how we handle personal information when you visit our website (trinitysoftwaretechnologies.com), use our products, or contact us.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, phone number, email address, business name — when you fill a contact form, WhatsApp us, or request a demo.
• Business information — type of business, location, software requirements — to understand your needs and provide the right product.
• Usage data — pages visited, time spent, browser type — collected anonymously via standard web analytics to improve our website.
• Product data — when you use our software products, data you enter (such as billing records, customer names, or staff details) is stored securely on our servers solely to run the software for you. We do not read, analyse, or use your business data for any purpose other than providing the service. This data belongs entirely to you and you can request its export or deletion at any time.

3. How We Use Your Information

• To respond to your enquiries and provide product demos
• To set up and configure your software account
• To send product updates, billing reminders, or support messages
• To improve our website and software products
• To comply with legal and regulatory requirements

We do not sell, rent, or share your personal information with third parties for marketing purposes.

4. WhatsApp Communication

We use WhatsApp (+91 96267 78616) as our primary support and sales channel. When you contact us via WhatsApp, your messages are subject to WhatsApp's own Privacy Policy in addition to ours. We use message content only to respond to your enquiry and do not store WhatsApp conversations outside of the WhatsApp platform.

5. Data Storage & Security

Our website is hosted on secure cloud infrastructure. Product data (billing records, patient data, member records, etc.) is stored on secure cloud servers with SSL encryption. We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or misuse.

Product data (e.g. your billing records, patient data, member records) is stored in encrypted databases. Only authorised staff and you (through your account login) can access this data.

6. Cookies

Our website uses minimal cookies — primarily for theme preference (stored in localStorage) and session management. We do not use advertising cookies or third-party tracking cookies. You can clear cookies at any time through your browser settings.

7. Third-Party Services

Our products and website may integrate with the following third-party services, each with their own privacy policies:

• Razorpay — for online payment processing
• Fast2SMS — for SMS notifications
• WhatsApp (Meta) — for messaging and notifications
• CDN & Security Services — for website delivery, SSL encryption, and security protection
• Google Fonts — for typography (loaded from Google servers)

8. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal and contractual obligations)
• Opt out of non-essential communications at any time

To exercise any of these rights, contact us at the details below.

9. Data Retention

We retain your contact and business information for as long as we have an active business relationship with you, or as required by law. Product data is retained for the duration of your subscription and for a reasonable period after, to allow data export or account recovery.

10. Children's Privacy

Our website and products are not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top. We encourage you to review this page periodically. Continued use of our website or products after changes constitutes acceptance of the updated policy.

12. Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules. Any disputes will be subject to the jurisdiction of courts in Sivaganga District, Tamil Nadu.